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Who are your customers and what do they want?

The power of understanding your customers cannot be understated. Done well, customer research provides your brand with the ability to focus its sales, marketing, and operations on highly valuable customers with efficiency.

Tiny CX has brought research into the 21st century. We can provide your company with segments, strategies, and data that details who your customers are, what they're worth, and how you can better engage them.

Our Specialities

Build better connections with your customers

Data-Driven SegmentationCustomer Value Driver InsightsOperationalised Customer Feedback
Understand who your customers are with unparalled confidence.Insights that enable you to build better products, services, and brands.Customer analytics built into your business operations.
Marketing Strategy
New Product Development
Experience Strategy
Operational Management

How Tiny CX Research Works

We combine data, research, and analytics to build a robust understanding of who your customer is and how you can better connect with them.

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Why Tiny CX?

Reliable

We use copious amounts of data to create confidence levels that traditional research simply cannot match.

Actionable

We're don't stop at a report, but provide you with the tools and framework to turn your customer insights into measurable outcomes.

Organisation-Wide

We empower everyone, from directors to front-line staff, to implement customer insights for maximum impact.

Unlock the power of actionable research

We represent a 21st century way of research that uses big data, deep insights, measurable outcomes, and distributed communications.

Big Data

Utilise the power of big data to enrich your company's database and fill in the gaps in your data.

Deep Insights

Where big data fails, our proprietary qualitative research process prevails to help you understand your customer like never before.

Measurable

Implement leading indicators for growth, decline, retention, and churn and operationalise your insights from day 1.

Distributed Comms

From your front-line to your boardroom, insights need to be understood and actionable if they are to be effective.

Request a free consultation regarding our market segmentation services

Contact us for a coffee or a yarn. We are currently based in Melbourne, but work across Europe and Australia.