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Who are your customers and what do they want?

The power of understanding your customers cannot be understated. Done well, customer research provides your brand with the ability to focus its sales, marketing, and operations on highly valuable customers with efficiency.

Tiny CX has brought research into the 21st century. We can provide your company with segments, strategies, and data that details who your customers are, what they're worth, and how you can better engage them.

How Tiny CX Research Works

We combine data, research, and analytics to build a robust understanding of who your customer is and how you can better connect with them.

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Focus Groups

We combine facial recognition technology with expert moderation to unlock insights previously only accessible to ASX 200 companies.

Concept/User Testing

We help our clients understand how to optimise their product-market fit through a mixture of methodologies & technologies.

Market Segmentation

Understand who your customer is, what they value, and how your brand can best-engage them to meet your commercial objectives.

Brand Tracking

Measure and monitor your brand awareness, consideration, and positioning.

CX Measurement

Measure the value of your experience and your opportunities to optimise.

Interviewee Recruitment

No recruitment brief is out of reach. We've recruited doctors, CEOs, LOTE, offshore, and of course everyday consumers.

Competitor Monitoring

Monitor your competitors and identify & take action on opportunities and threats.

Employee Satisfaction

Happy employees are productive employees. Measure satisfaction & take action to optimise EX.

Behavioural Analytics

Understand your user behaviour across your entire customer journey with journey analytics.

Our Research Services

Build better connections with your customers

Data-Driven SegmentationCustomer InsightsCX & Brand Tracking
Understand who your valuable customers are.Understand your customers' perspective.Monitor & optimise the strength of your brand.
Marketing Strategy
New Product Development
Experience Strategy
Systematic Feedback Loops

The Australian QuestionPro Partner

As the Australian partner of QuestionPro CX, we combined the resources of a global technology research & insights powerhouse with the boundless curiosity and human-centric obsession of a boutique agency. The result? Enterprise-level technology combined with hyper-personalised client services that drives results.

Customer Experience

Automated customer feedback.

Enterprise
Research

Enterprise capabilities at an SME budget.

Employee Experience

Recommended by Forrester.

Next-Gen Technology

Insights powered by machine learning & AI.

Download our free guide to market segmentation

Download a copy of our free guide to effective and actionable market segmentation to learn how to perform effective market segmentation in the 21st century.

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Why Tiny CX?

Reliable

We use copious amounts of data to create confidence levels that traditional research simply cannot match.

Actionable

We're don't stop at a report, but provide you with the tools and framework to turn your customer insights into measurable outcomes.

Organisation-Wide

We empower everyone, from directors to front-line staff, to implement customer insights for maximum impact.

Unlock the power of actionable research

We represent a 21st century way of research that uses big data, deep insights, measurable outcomes, and distributed communications.

Big Data

Utilise the power of big data to enrich your company's database and fill in the gaps in your data.

Deep Insights

Where big data fails, our proprietary qualitative research process prevails to help you understand your customer like never before.

Measurable

Implement leading indicators for growth, decline, retention, and churn and operationalise your insights from day 1.

Distributed Comms

From your front-line to your boardroom, insights need to be understood and actionable if they are to be effective.

Let's talk

Request a free consultation to discuss how our market segmentation, brand health tracking, customer discovery, or data analysis services can help your business.