We start all engagements by benchmarking our clients' value and differentiation and then hold ourselves accountable to "moving the needle" in a quantified manner.
Our proprietary framework is so good, it is taught at universities and training academies. The CXecklist™ was created by Tom Uhlhorn, the founder of Tiny CX, and has helped startups, small businesses, and multi-billion dollar enterprise optimise their sustainable competitive advantage.
Approximately 1/10 projects delivered by consultants end up in BAU implementation due to the client not having the capability to implement. We disagree with that as a business model and believe that capability transfer is critical to success in our projects.
We specialise in research, strategy, and solutions design, but have a network of specialists in IT, data science, creative, change management, and education to ensure that all projects are completed to the highest standard.
We have scaled a startup from an idea to a multinational social enterprise which has re-written the way that people volunteer
We have guided a national bank’s focus to be more aligned with their customers’ perceptions of value
We have helped multiple residential construction brands turn their bricks and mortar products into high-value experiences
We have helped an organisation older than our home city modernise its offering