With a proven framework for creating results, an accountability to data, and a belief that the best result for all of our clients is one that includes increasing the capability of your people and your processes so that we become redundant, here's why we think we're the best consultancy for optimising and maintaining your sustainable competitive advantage:
We start all engagements by benchmarking our clients' value and differentiation and then hold ourselves accountable to "moving the needle" in a quantified manner.
Our proprietary framework is so good, it is taught at universities and training academies. The CXecklist™ was created by Tom Uhlhorn, the founder of Tiny CX, and has helped startups, small businesses, and multi-billion dollar enterprise optimise their sustainable competitive advantage.
Approximately 1/10 projects delivered by consultants end up in BAU implementation due to the client not having the capability to implement. We disagree with that as a business model and believe that capability transfer is critical to success in our projects.
We specialise in research, strategy, and solutions design, but have a network of specialists in IT, data science, creative, change management, and education to ensure that all projects are completed to the highest standard.
Tom Uhlhorn is the founder of Tiny CX, and brings a philosophy of attention to detail, accountability, and research to every project. If he can, he loves getting on the tools with his clients, but these days you're more likely to see him setting strategy and ensuring projects are on-track to deliver maximum value.