We’re a consultancy that allows you to maintain & grow your competitive advantage by helping you understand and leverage your customers' value drivers.
We will provide your organisation with a clear and quantifiable understanding of who your customers are and how valuable they are to your company.
We specialise in understanding your customers' values, motiviators, perceptions, and beliefs. These make up your customers' value drivers, and are your secret to growth.
We empower your team, your vendors, and in some instances, your customers, to turn insight into action and increase customer acquisition, value, and retention.
Our proprietary process uses Customer Experience design to optimise the value of your brand, your products, and your services, so that you can harvest that value. Whether it's increasing market share, increasing market yield/customer value, or increasing your economies of scope, focusing on increasing your value will help you achieve your objectives.
Our philosophy around Customer Experience consulting and design is built on three pillars:
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"We are accountable to measurable, data-driven results that are proven to increase the value of your offering and the differentiation of your brand."
Tiny CX worked with ASRC Cleaning to facilitate the optimisation of our Customer Experience. Over a three-month period, Tiny CX provided us with not only insights and practical strategic guidance, but also transformed the way that our team works thanks to their collaborative working model. Our team now has the guidance, resources, and capability to continue our CX optimisation journey, and I can honestly say that this engagement was the best engagement I have been involved with during my time at the ASRC.
Bendigo Bank engaged Tiny CX to use their method to understand what community means to people in this age and if and how this would affect their banking needs and wants. The results from this invaluable piece of work helped inform one of the three pillars of our digital content strategy and was the motivation behind our three-part video series, Belong Anywhere, which explores three different communities that are not constrained by location but by the many other factors important to people in 2020. We cannot recommend Tiny CX enough – thank you!
Contact us for a coffee or a yarn. We are currently based in Melbourne, but work across Europe and Australia.