We identify the hidden moments that matter to your customers so that you can increase the value of your brand.
We’re a consultancy that allows you to maintain & grow your competitive advantage by optimising how your brand/s, products, and services meet your customer value drivers.
We provide organisations with a clear understanding of how much value they are giving to their customers and identify their opportunities to optimise their sustainable competitive advantage.
With an understanding of what your customers need from your brand to increase your perceived value, we then map your brand, products, and services to identify the opportunities to further leverage your customers' value drivers.
We empower your team, your vendors, and in some instances, your customers, to implement the changes that will optimise your value and increase the efficiency of value delivery.
Our proprietary process uses Customer Experience design to optimise the value of your brand, your products, and your services, so that you can harvest that value. Whether it's increasing market share, increasing market yield/customer value, or increasing your economies of scope, focusing on increasing your value will help you achieve your objectives.
Our philosophy around Customer Experience consulting and design is built on three pillars:
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"We are accountable to measurable, data-driven results that are proven to increase the value of your offering and the differentiation of your brand."
Tiny CX worked with ASRC Cleaning to facilitate the optimisation of our Customer Experience. Over a three-month period, Tiny CX provided us with not only insights and practical strategic guidance, but also transformed the way that our team works thanks to their collaborative working model. Our team now has the guidance, resources, and capability to continue our CX optimisation journey, and I can honestly say that this engagement was the best engagement I have been involved with during my time at the ASRC.
Bendigo Bank engaged Tiny CX to use their method to understand what community means to people in this age and if and how this would affect their banking needs and wants. The results from this invaluable piece of work helped inform one of the three pillars of our digital content strategy and was the motivation behind our three-part video series, Find Your Tribe, which explores three different communities that are not constrained by location but by the many other factors important to people in 2019. We cannot recommend Tiny CX enough – thank you!
Contact us for a coffee or a yarn. We are currently based in Melbourne, but work across Europe and Australia.